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      Chapter

      Structuring Quality Costs
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      Chapter

      Structuring Quality Costs

      DOI link for Structuring Quality Costs

      Structuring Quality Costs book

      Structuring Quality Costs

      DOI link for Structuring Quality Costs

      Structuring Quality Costs book

      ByDana M. Cound
      BookA Leader’s Journey to Quality

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      Edition 1st Edition
      First Published 1992
      Imprint CRC Press
      Pages 14
      eBook ISBN 9781003066774
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      ABSTRACT

      JOURNAL: Quality costs. A curious expression. My quality manager gets terribly excited about the subject. Curiously no one else seems to. I must confess that that includes me. I wonder why. We certainly are able to get excited about any other kind of cost. I called my quality guy the other day and asked him to come up and talk about it for a while. He showed up with an armload of tab runs and charts prepared to discuss the entire history of our quality cost experience. I’m afraid I disappointed him. Or at least I confused him. I just wanted to talk about quality costs: what they are, how they work, why I never seem to be able to get a straight answer to what I think are reasonable questions. I frankly don’t know quite what I’m supposed to do with this information. I was still confused at the end of our conversation. I think he was too. He seemed to think that quality costs were important because somehow they translated his language, the language of quality, into my language, the language of dollars. I didn’t think I was that narrow, but then maybe he’s right to a degree. For sure, dollars didn’t seem to be his language, not his native language anyway. We couldn’t communicate in any way that I found meaningful. It’s too bad. He’s a good man and I know he is 100contributing a lot. At the end of the meeting I asked him for some reading material on the subject. I thought maybe I could figure it out for myself. He tells me that quality costs represent a large percentage of sales. He’s right. But then, so do a lot of other things. Is he trying to tell me that I shouldn’t have any quality costs? What’s a good number? How do we compare to our competitors? What should the number be? But then maybe the important relationship isn’t to sales at all.

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