ABSTRACT
A “knowledge organization” is an entity that realizes the importance of its knowledge, internal and external to the organization, and applies techniques to maximize the use of this knowledge to its employees, shareholders, and customers. A critical part of being a knowledge organization is the “corporate memory” (sometimes referred to as the “organizational memory” or “knowledge repository”) and the management of the knowledge within the organization (referred to as “knowledge management”). Besides the corporate memory, knowledge organizations need to use “knowledge management” in order to manage knowledge throughout the organization. In this sense, knowledge management serves as an organizational infrastructure that captures and leverages existing information and knowledge assets of the organization. To create a new performance-enhancing culture (i.e., an environment in which a knowledge organization can thrive), senior leadership is essential to create a vision and a new set of strategies for the firm.
