ABSTRACT
The Chief Knowledge Officer assumes responsibility for knowledge and unstructured information and is in charge of managing those assets. These assets are often referred to as “intellectual capital,” “knowledge assets,” or “intangible assets.” An institute working the field defines intellectual capital as the existing intellect, skills, and knowledge that the organization has the ability to deploy. The Artificial Intelligence Applications Institute at the University of Edinburgh equates intellectual capital with knowledge assets which are the knowledge regarding markets, products, technologies, and organizations that a business owns or needs to own and which enable its business processes to generate profits. Some companies, like the Canadian Imperial Bank of Commerce, are considering a number of indexes to measure the growth of intellectual capital in the organization. Some measure the flow of knowledge from people (new ideas generated and implemented) to structures (new products introduced) to customers (percentage of income from new revenue streams).
