ABSTRACT
Knowledge Management is considered a key part of the strategy to use expertise to create a sustainable competitive advantage in tomorrow’s business environment. In addition, individuals, teams, and departments often share ideas, opinions, gossip, knowledge, and expertise in meetings held in person or through groupware. It is crucial that the potentially valuable portions of these communications, discussions, arguments, and collaborations are made available to the Capture stage of the Knowledge Management process. Knowledge management covers: identifying what knowledge assets a company possesses, analyzing how the knowledge can add value, specifying what actions are necessary to achieve better usability and added value, and reviewing the use of the knowledge to ensure added value. In order to make knowledge management a reality, both people and management competencies need to be strongly considered for building organizational knowledge. Important aspect of knowledge management and the learning organization is to develop “knowledge profiles” of all the workers in the organization.
