ABSTRACT
The extraction and creation of new knowledge involves learning, knowledge elicitation, lessons learned, creative thinking, research, experimentation, discovery, and innovation. David Garvin has described the learning organization as “organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.” Marquardt builds on this definition by stating that a learning organization “is continually transforming itself to better manage and use knowledge for corporate success; it empowers people within and outside organization to learn as they work, and it utilizes technology to maximize learning and production.” Knowledge Elicitation, also known as knowledge acquisition, is subdiscipline within Knowledge Engineering used to build Expert Systems. Knowledge Elicitation is transfer and transformation of problem-solving expertise from knowledge source such as a domain expert to a computer program. Kahaner equates intelligence with knowledge and therefore the list applies to Knowledge Management as well. His process for competitive intelligence is similar to portions of our Knowledge Management process.
