ABSTRACT
Chapter 21 is about Being Comfortable in Chaos. In our experience, the qualities that enable people to lead beyond their formal and positional authority come to nothing if individuals are alienated or uncomfortable operating in the complexity and confusion of the outer and peripheral networks, the informal and often hidden substructures that exist within and around all organisations. In fact, the best network leaders are not just comfortable in this environment, they thrive in it. They revel in the turbulence at the interfaces and edges where different people, processes and philosophies collide. Success as a leader requires that you be as adept in the volatile and uncertain world of wicked problems and informal social networks as you are in the formal confines of tame problems and the corporate hierarchy.
