ABSTRACT

An expose in the Los Angeles Times uncovered the toxic working environment cultivated by Wells Fargo. Management imposed impossible sales targets on employees and put enormous pressure on them to meet these goals. Higher sales meant better numbers for shareholders and big bonuses for these executives. Many front-end workers were forced to commit fraud because they were worried they might lose their job if they did not meet a certain sales quota. Thousands of fake accounts were created; customers knew nothing about credit cards that were opened in their names. In some instances, even signatures and official documents were forged.