ABSTRACT
This chapter provides the tools to build leadership and managerial skills, attract, and retain talent, establish a strong board of directors, engage volunteers and partners, and build a high-performance culture. The ability to understand, use, and manage one's sentiments in constructive ways to communicate effectively, build trust with others, overcome challenges, handle stressful situations, and defuse conflict. The ability to assess and understand a situation quickly and respond efficiently and effectively, changing course as required. The ability to establish, build, and sustain relationships personally and professionally. Ideal boards are composed of between five and nine members, representing the gender, geographic, religious, and ethnic and diverse groups in the targeted customer demographics. Board members of nonprofits typically do not receive compensation for their services on the board; in fact, they are expected to provide financial and in-kind support to the organization.
