ABSTRACT
This chapter poses the question 'How well does one’s educational workplace and the organisation of which it is part ensure that its administration, structure, staffing practices, planning tactics, quality assurance (QA) procedures and culture all work together to support the consistent delivery of high quality learning program innovations? It concentrates on 'good practice' in organisational design and workplace relations. Many different approaches to quality management have been advocated over the past half-century, primarily in commercial and industrial settings. Some of the main variants of relevance to education are briefly reviewed QA is related to quality control but has more direct applicability to education. In total quality management, the emphasis shifts away from QA towards continuous quality improvement. It is characterised by greater staff involvement and a more 'customer-oriented' focus. Strategic networking and benchmarking are preferable mechanisms to reengineering when radical change in educational organisations is deemed necessary.
