ABSTRACT
This chapter discusses the pattern of “therapeutic viewing places” was explored based on people's perceptions of the design attributes of transparency in waiting areas in general healthcare environments. Patients and their companions encounter waiting in almost every part of the healthcare journey—from the identification of a healthcare problem to its diagnosis and treatment and anticipation of a disease outcome. Fogarty and Cronin conducted a concept analysis on patients' waiting experience for healthcare, with a focus on the period of time between the identification of a healthcare problem and its diagnosis and treatment, including the times spent on a waiting list. A survey-embedded, between-group, quasi-experiment was conducted to measure the mood-calming effects of different categories of healthcare waiting area designs. Reliability is the fundamental issue in psychological measurement. Reliability includes two meanings: internal consistency, which is concerned with the homogeneity of the items comprising a scale, and the test–retest reliability, which refers to the stability of the questionnaires over time.
