ABSTRACT
Duplicate documents can be a curse and a serious obstacle to the understanding of a claim file. On receipt of correspondence with attachments, it is prudent to remove duplicated documents, after, of course, having made certain that there is no comment or legend thereon which justifies its inclusion at that point in the file. It will be evident to handlers with experience of the freight industry that the listed documents denote a strict chronology, paralleling the development of the transit history. When documents additional to those above are sought, the likelihood is that the claim is a fairly serious one under significant dispute and being handled by people with expertise and special knowledge in this field. A claimant exporter or importer tends to be a party who makes settlement of a claim a priority, and thus needs no encouragement to review the claim file on a regular basis or to chase respondents.
