ABSTRACT
Just 50 percent of respondents recover some of the costs of omni-channel fulfillment, 40 percent do not recover any of the costs, and 10 percent are not measuring it. To be clear, last-mile delivery refers to the final step of the fulfillment process, from a distribution center, store, or other facility, such as a manufacturer when drop-shipping, to the end user where the actual "last mile" can range from a few blocks to up to 100 miles. In some cases, the person who owns the parcel side and the last mile reports to the e-commerce team, not the transportation team that is responsible for the rest of the company's transportation operations. Omni-channel fulfillment also affects transportation sourcing and execution in that the people need to understand that, as the people are talking about a different model, the people can not just use their baseline data set and requirements in the bidding process and expect to be successful.
