ABSTRACT
Right on schedule, Tom arrived at Simpson Water Heaters and was met in the lobby by Matt Maloney. “What time have you scheduled our session for Matt?” Tom asked. “We’re scheduled to start at 9:00,” Matt replied. “It’s only 8:00 now, so could you show me your manufacturing process?” Tom asked. “Be happy to, where would you like to start, Tom?” Matt asked. “Let’s start at your raw material receiving department and work our way through your process all the way to shipping,” Tom replied. The two of them walked to the back of the plant to receiving. “I’m not interested in the details Matt, just the flow from raw materials to shipping,” Tom said.
