ABSTRACT
This chapter is about making and answering telephone calls and participating in telephone and video conference calls with clients and other legal professionals. The first part introduces the topic. The second part includes useful expressions for making and answering telephone calls and recording and leaving voicemail messages. The third part looks at how you can prepare for a telephone call with a client and how you can ask for clarification during a call. The part focuses on a conference call about an intellectual property dispute.
Throughout the chapter, there are exercises related to common business phrasal verbs, which may feature in telephone and conference calls. The chapter ends with a role-play conference call scenario.
By the end of this chapter, you should be able to:
use appropriate expressions for making and answering telephone calls
feel more confident when preparing for a telephone call
ask for clarification and interrupt politely during a call
understand some common phrasal verbs used in telephone calls
participate in a conference call
