ABSTRACT
Based on original data, primary research findings from Council A are presented in this chapter, though for reasons of anonymity, the interview transcripts are not attached to this monograph. The chapter is divided into the documentary analysis section and the interview analysis section. Data collected from Council A focused on analysis of institutional structures driving Scottish school education services (SSES) reform and the risks associated with the reform process. As previously discussed,1 Pettigrew’s Context, Content, Process Triangle (PCCPT) is used to guide data collection and analysis (Rabbani et al., 2011). Accordingly, both documentary and interview analyses sections capture findings on the context, content, and process of school education reform in Council A between 2004 and 2018, and critically appraises these claims. Given that public services are complex systems, the analysis does not aim to provide a comprehensive report of public services. Rather, it contextualizes the study within SSES.
