ABSTRACT
Trouble is well-ordered, fully aligned view of organization and management practice, with its unfailingly positive results, bears little relationship to the world that managers experience and participate in every day. In the context of organization, it is those who are formally charged with managing and leading organizational practice and performance who are most visibly exposed to the implications of not knowing and the anxieties that this can generate. In this article by McKinsey consultants, the authors confidently set out their recipe for enabling managers to “put organizational complexity in its place”. Taking time out to reflect on the continuing appropriateness or otherwise of the formal design aspects of organization is important, of course. It is probably safe to say that most of the reader would struggle to explain the inner workings of the various physical technologies that the people encounter each day in their working lives.
