ABSTRACT
The way I see it, customer service is 50% preventative, 48% engaging with customers, and 2% dealing with unhappy customers and negative reviews. The 50% that is preventative is what I like to refer to as Offensive Customer Service. It’s our game plan that we’re bringing to the court, regardless of what the other team (i.e., the buyer) does. It’s the work we put into our products before they’re even officially uploaded onto our platform. In short, it’s writing quality product descriptions, writing clear directions, and offering ideas on variations.
