ABSTRACT

A management discipline focused on using business processes as a significant contributor to achieve an organization's objectives through the improvement, ongoing performance management, and governance of essential business processes. Process management is an integrated part of “normal” management. It is important for leadership and management to recognize that there is no finish line for the improvement of business processes; it is a program that must be continually maintained. The foundations of process-focused business transformation program need to provide a solid operational focus that has been agreed and is visible across the organization. The purpose of the BPM foundations and enablement is to provide the necessary discussion, determination, agreement, and documentation of the high-level “foundation principles and guidelines” for the business and transformation/BPM team to work within and apply. BPM provides a mechanism for changing the business value chain, disrupting industry value chains, and substantially altering the way in which business and decision-making are conducted.