ABSTRACT
This chapter shifts the emphasis to one of ongoing management and the sustainability of processes from an organizational perspective. Organizational process sustainability and performance management should use many of the techniques and management tools already being used within an organization. Embedding process sustainability and performance management across an organization is about building upon and fully executing the decisions made during the foundations and enablement phases. The governance of processes is defined as the managing, controlling, and reporting on processes within an organization. Governance forces organizations to consider all the relevant stakeholders, such as employees, financiers, shareholders, government, customers, suppliers, and the community at large. Benchmarking can be related to throughput times, processing times, costs, quality, customer satisfaction, and profitability. Benchmarking can also be completed at the different levels, such as product level, process level, business unit level, and organization level.
