ABSTRACT
This chapter provides a brief and selective overview of the structure and components included in a holistic and contemporary model that facilitates the assessment of Business Process Management (BPM) maturity. It describes a new Business Process Management Maturity (BPMM) model that has been developed for the evaluation and advancement of BPM effectiveness across organizations. The BPM maturity experts then analyze the findings from the interviews, provide a detailed presentation, and report back to the organization. This level of analysis is useful for providing a rough understanding of the “as-is” BPM position from an executive perspective and provides a good first starting point for organizations in understanding the sophistication of their BPM activities. The actual BPM maturity assessment derived by applying the model can occur on various levels. In its most detailed and recommended form, such assessment takes place one level below the capability areas.
