ABSTRACT
The aspect of management is responsible for the realization of the business objectives and ensuring that the business processes are linked and contributing to the organization strategy. This management of business processes should be performed by line management (in conjunction with process governance—business process owners/stewards) and cannot be delegated to internal or external Business Process Management (BPM) consultants, as this role forms an integral part of “management as usual”. A BPM coaching role is typically filled by a senior BPM consultant (internal or external), who will coach a BPM manager or project manager on a frequent basis about the main challenges and how to deal with them. This can also be appropriate for business line managers who want to introduce process thinking among the employees to achieve sustainable improvements.
