ABSTRACT
This chapter explores typical business drivers and triggers for BPM. Unless the business executives and the BPM activity team have a clear understanding of business drivers and/or the business event(s) triggering the need for changes in the way our business processes are executed and managed. If one or more of the triggers apply, it is important to complete a root-cause analysis, as organizations often take the easy way out and fight the symptoms rather than taking fundamental and structural steps to tackle the cause. While completing this root-cause analysis, it is important to quantify the trigger's impact upon and consequences for the organization (e.g., any unnecessary costs being incurred or revenue leakage). People are best at managing relationships, and their involvement must be engineered into the process in the appropriate way. This can be ever more of a challenge as employees elect to work from home more.
