ABSTRACT
People are working, learning, and engaging in social activities remotely now more than ever. Digital technology makes this possible. This technology enables people all around the globe to accomplish more with others at a rapid pace. Yet, it often fails to satisfy the need for social connection and to fully capture the complexity of human interactions. This chapter introduces the paradox we now face: the technology we use to connect with others can leave us feeling less connected. It first provides an essential overview of how the human brain is wired for social connection, specifically for safety and comfort, understanding, and belonging. This explains the human side of the paradox: why we feel less connected at times. Next, it focuses on the digital side of the paradox: how constant connectedness has solved some human problems with more efficiency, access, and convenience. The technological solutions to make our lives easier and faster have created human problems for us socially, emotionally, and cognitively. The human cost of digital life is a diminished focus on the innate need for social connection, but we can humanize the remote experience.
