ABSTRACT
This Chapter nine examines how group characteristics and practices can make an important difference in both the success of a collaborative governance process and in the satisfaction of the participants and other stakeholders. First, this chapter defines “success” in the context of collaborative governance. Keeping both tasks and relationships in mind, the four criteria for success include: (1) real public benefits; (2) equity and fairness; (3) process-focus and efficiency; and (4) improved relationships. Next, the chapter highlights five characteristics found in the most successful collaborative groups: (1) joint ownership of the problem and the process; (2) broad and balanced participation; (3) a willingness to deal with conflict and difficult issues; (4) trust rebuilt from a contentious history; and (5) attention to results and accountability.
