ABSTRACT
Failures of memory are an everyday occurrence. In this chapter, the separate components of verbal and spatial working memory and long-term memory are explained. Each form of memory has different properties and different codes of representation, yet all are characterized by stages of encoding, storage, and retrieval. Failures of each of these processes result in forgetting and a loss of situation awareness, which is a critical point of breakdown in human–system interaction. System and task design and procedures to facilitate memory storage and situation awareness are discussed. In addition, the chapter provides an overview of how to properly design training programs and strategies to facilitate the acquisition, storage, and transfer of skills and knowledge.
