This chapter acknowledges the place of writing in the service-oriented information society of the twenty-first century—what is known as ‘the knowledge economy’. Over the past several decades the world economy has shifted from a base in manufacturing goods to a base in manufacturing services, that is, knowledge, ideas, data, and information. Writing is at the heart of this knowledge economy: it is ubiquitous, demanding ever greater levels of competence. Contemporary government, business, education, and industry critically rely on writing.

With the rise of the internet in our digital era employers want ‘knowledge workers’ who can write. This chapter covers writing as a problem-solving process in the writing-reliant workplace and provides strategies for getting started and becoming ‘good’ writers who produce rhetorically effective documents: the kind of tight, smart writing that the workplace wants.