ABSTRACT
In this chapter, we explain the method of cognitive mapping, where users are asked to create mental maps of a digital space (a website, platform, app, etc.) by sketching, drawing, graphing, or charting. This process allows researchers to see what the user remembers, how they view the space, what is important to them, and what is forgotten. Not only are visualizations output but researchers can also use interviews during the mapping process to add context to the images.
