ABSTRACT
Questions are at the heart of interpersonal encounters, as information seeking is a core human activity that is central to learning, decision-making and problem-solving. Their importance is evidenced by the fact that all languages have special words to describe questions and answers. Questioning is one of the most widely used conversational skills and one of the easiest to identify in general terms. However, while at a surface level questioning appears to be an uncomplicated element of communication, as shown in this chapter, deeper analysis, at structural, functional and textual levels, reveals it to be a much more complex and multifaceted phenomenon. This is evidenced by a review of research into the nature, function and effects of various forms and types of questions across a range of personal and professional contexts. The chapter also analyses the large variety of different types of question that can be asked and charts the way in which the answers received are markedly affected by both the wording, and the type, of question asked. It also demonstrates how those who can use questions in a fluent and skilful manner will be more successful in their interactions.
