ABSTRACT
Leadership is critical for the success of teamwork, which, in turn, helps shape a more positive and engaging culture of collaboration. This chapter describes assessment instruments and strategies for diagnosing and analyzing organizational culture including key techniques for managing cultural change. Resilient leaders in health systems influence the mission, clarify the strategic vision for their organizations, employ evidence-based best practices to improve patient quality and safety, and enhance the overall efficiency and effectiveness of the organization. The ability to provide focused care for patients and improve population health at a lower cost per capita, and with higher reliability of care delivery, requires clinical integration, higher efficiency, effective electronic health records and shared data, and a culture of collaboration and teamwork. Transitions of care in acute care settings require strong attention to teamwork due to high-risk interactions and the potential for communication failures about the patient's status, plan of care, or treatment.
