ABSTRACT
Governments and public sector organisations worldwide consider innovation a response to the increasing economic, political, environmental and social pressures. Innovation processes occur to improve an organisation’s system and deliver novel or improved services for society. The forces that shape innovation processes involve different individuals and factors to improve performance, effectiveness and accountability. In other words, to transform bureaucracy into a resource of innovation, it is vital to develop strategic actions and public policies that stimulate innovation at different levels. Hence, this chapter critically reviews scholarly literature in innovation and leadership literature in public sector organisations in Eastern and Western societies around the world. Additionally, this chapter explores the significance and the impact of innovation in the public sector, particularly in a crisis situation, such as the COVID-19 pandemic.
