ABSTRACT
Some residents appeared to give most of the sum they had left to their relatives. Staff would feel considerable anger towards such relatives, especially when they were thought to visit only to get the money. Expenditure cuts had meant the staff were employed for fewer hours so areas like the dining hall were polished less often. The significant factor is that the bedrooms were cleaned each morning by domestic staff and residents were expected to keep out of their rooms until they were cleaned. Residents dressed differently and mostly chose what they wanted to wear. The control of staff was shown by their ability to control the quality of the service. The regulations of the local authority stated that all medicines and drugs were to be kept by the staff unless a doctor specified otherwise. In fact all drugs were held centrally and distributed at the end of meals, though a few residents did buy occasional cough sweets or Aspro.
