ABSTRACT
What exactly is it that you do in the contact with your interlocutors, be it clients, family members, co-workers, or staff? Instead of using a fixed interactional protocol, you dance with your interlocutors. The five steps of the Solution Tango structure the pattern of interactions between the family@business consultant and the client(s). The five steps shape the process of the interaction, and by process we mean the form of the interaction and not it's content. The content of the conversation comes from the client's situation and is related to his goals for the intervention.
The five steps of the Solution Tango are: 1. Make contact; 2. Clarify the context; 3. Goal setting: a conversation without a goal is like the ocean, ever-moving but going nowhere; 4. Big attention to the resources of the system you work with; and 5. Offering authentic compliments. We explore the Formula GRC: The power lies in the connection of the compliments to those, and only those, resources that are needed to reach the goals. Throughout all the conversations in the coming chapters, you will see how these solution-focused interactional steps guide the ongoing coaching process.
