ABSTRACT
This chapter provides advice and pointers for creating and sustaining the right environment for a Continuous Improvement (CI) culture. The key insight is that to be effective the peoples must spend twice as much time and effort on our people as they do the task. This is extremely hard for some people, especially those who have been promoted to their role and been personally successful over the years because they are good with the ‘task.' Top leadership engagement in the governance of change which is essentially ensuring that each of the items in are attended to on a routine basis is key. The subsequent implementation and maintenance of the operational management system and the strategy deployment system will ensure this happens. CI is hardly rocket science and has been around in one form or another since the start of human civilisation.
