ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book presents the assumptions for the functioning of a manufacturing company under pressure to cooperate closely with its customers, in accordance with the requirements of the Industry 4.0 concept. Customer-oriented organisation is defined and characterised in three dimensions: human dimension, Industry 4.0 dimension and organisational dimension. It describes manufacturing knowledge and provides a clear definition of the stages of the knowledge management process in the context of I4.0, defining the I4.0 technologies implemented within a company within the following stages: identification of knowledge sources within the defined business processes, the knowledge acquisition process, knowledge classification, and understanding and transferring knowledge. The contribution of the proposed new ARMMknowI4.0 architecture to the research field of industrial engineering and industrial management is visible in the analysis of currently available research results in this area.
