ABSTRACT
Knowledge management (KM), in the context of a manufacturing enterprise and functioning in line with the requirements of Industry 4.0 (I4.0), involves rethinking how a company might gain a competitive advantage towards customer-oriented activities. Designing KM patterns and applying them according to the manufacturer’s nature will be significant in introducing changes according to the I4.0 concept and will assist managers in customer-oriented organisations to make strategic decisions. Therefore, this chapter defines the specifications for customer-oriented organisations as a new type of company in the context of I4.0. The chapter then explores manufacturing knowledge from the new competencies and management roles in the I4.0.
