ABSTRACT
Managerial competency lies at the heart of engagement raising efforts. It is typically defined as a combination of knowledge, skills, abilities, and other individual characteristics and can be classified under “soft” versus “hard” skills as well as those relevant to one's specific job versus those which are more general in nature (and therefore tend to apply across contexts). The employee-manager relationship is very often the key determinant of how we feel about the organization we work for and the extent to which we find fulfillment there. So, managerial knowledge, skills, and attitudes need to be the focus of any engagement-building exercise as it helps shape the employee relationship. It simply can make or break it.
