ABSTRACT

Organizations that do not adapt and evolve, die. To date, however, it has not been clear how to build a resilient organization, nor even what constitutes organizational resilience in the first place. Organizational resilience is not a simple enduring, neither is it mere survival, determination, or grit. Resilience is not about “bouncing-back,” nor is it really about “bouncing-forward.” It is about the full willingness to continually adapt in response to, or anticipation of, continuous change in the world. The introduction identifies 14 aspects of resilient organizations. These aspects recur time and time again in anecdotes, case studies, interviews, narratives, research, and stories of resilient organizations. The 14 aspects can be arranged into four major categories: Crews, capital, a culture of experimentation, and exponential leadership. The book examines each of these 14 aspects in detail.