ABSTRACT
This chapter looks at the jobs and roles of those who organise meetings, conferences and conventions; the structures within which they operate; the personal characteristics and qualities required to be successful; and the rewards in terms of job satisfaction that can be expected. It looks in detail at the role of professional conference organisers and their organisational structures, as well as describing other important roles in the business events industry. The chapter highlights the continual changes affecting work environments and comments on the levels of job satisfaction experienced by those working in the sector. It concludes with a summary of the credentials and qualifications required to work successfully in the industry.
