ABSTRACT
The quality of someone’s listening is reflected in the nature of their response. Students’ ability to understand and practice a variety of response styles is essential for communication effectiveness. Two response options are particularly useful—assertive behavior and supportive responses. There are a wide range of situations in which assertiveness is appropriate, and learning specific assertive behaviors provides a starting point for encouraging honest and direct interactions.
Listening is also facilitated by supportive, rather than defensive, responses. Using “I” language, adopting a problem-solving approach, demonstrating empathy, and expressing opinions provisionally all contribute to open, two-way exchanges where both parties are more likely to listen.
Finally, the social sensitivity required to recognize and respond appropriately to nonverbal communication is discussed. A range of nonverbal behaviors are presented as they influence students’ ability to develop satisfying relationships and contribute to supportive listening environments.
