ABSTRACT
This chapter continues the internal analysis of organizations in examining one of the functional areas that organizations are often divided into – the human context. Human resources are one of the key resource inputs to any organizational process. The sectors are often said to be labor intensive (as opposed to capital intensive) in their orientation, which places an even greater reliance on the management of human resources. A thorough analysis of this resource is an important part of strategic analysis, and this chapter explains the resource audit – one of the most widely used tools for this purpose. Closely linked to the human resource is the issue of an organization's ‘personality’ or ‘culture’. People are an important resource to most organizations, but in service-based organizations in particular, it is often the human resources (i.e., people) that represent the key factor in delivering successful performance.
