ABSTRACT
This chapter looks at how the recent pandemic and other factors have forced a paradigm shift that affects the management of critical infrastructures. While critical infrastructures are important, the increasing demand for critical services have pushed the need for digital services and infrastructure to the point where the loss of those supporting services may mimic the loss of the infrastructure itself. The chapter outlines challenges faced by infrastructure service workers/contractors who work from home and require access to nationally secured information that would otherwise be accessed only from a centralized location. While COVID-19 continued to pose a risk to the critical infrastructure workforce, the constant exposure of many frontline essential workers to the virus led to disproportionate illnesses in multiple sectors. The securing of sensitive work goes beyond the computer network carrying it, and this was another area significantly challenged by the pandemic.
