ABSTRACT
Pixar is an animation studio in Hollywood. Founded in 1979 as a subsidiary of the Lucasfilm computer department, it became independent in 1986 with investment from Steve Jobs. In 2006 it was bought by Disney but is allowed considerable freedom and independence. Pixar has produced 26 films, all of which have been hits. Zappos was founded 1999 in San Francisco as an online shoe store. Following a first big growth spurt in an aim to reduce its high churn rate in 2004, the company moved to Las Vegas, Nevada. Dan Cable, professor at London Business School, tells of an English company that supplies food, especially dairy products and bread. The managers also learned in this process that much of what they had previously labeled “mistakes” were in fact innovations by the drivers which they had created to streamline processes and still deliver everything on time.
