ABSTRACT
Appreciation is a vital skill in top managers, and one which Allianz sees as a prerequisite: do think only of yourself but realize that you are in a permanent relationship with others. The one who is convinced that his/her teachings/thoughts/ideas fall on fertile ground due to the person being so smart, interested, good or great, firstly creates a “warmer” interpersonal climate, secondly entrust them with more and harder material, thirdly demands more feedback in the learning progress and fourthly gives more helpful feedback. Dozens of studies show that this effect also works in organizations. One from 2017 documents that the appreciative behavior of the manager, who also communicates high expectations to the employee, increases employee's confidence in the manager and the company, as well as the motivation and trust in their own performance. Most managers when they watch it comment first on the smile the person has and the untidy desk.
