ABSTRACT
Communication is the most important aspect of project management. Find creative ways to communicate what is effective for our specific audience. An insecurity that plagues quality leaders is the thought that reminding people of tasks and deadlines creates tension and the illusion of their being the task police, ensuring everyone is doing their job. Seldom does a task require an enforced timeline unless it is accreditation mandated. Develop standard work to manage our action item follow-up process. This standard work needs to include follow-up durations, escalation paths, who is going to do the follow-up, and how the follow-up is to be done.
