ABSTRACT
Work transformation methods enable the effective design and implementation of IT systems which include using human factors engineering methodologies. System usability and overall user experience are achieved by applying design thinking methods. However, since Lean and Six Sigma are used concurrently in most organizations, work transformation tools are designated as Lean Six Sigma (LSS). In this model, Lean focuses on eliminating waste, and streamlining workflows, while Six Sigma focuses on improving quality by reducing process variations. DMAIC serves as framework for LSS, and is important at all levels, scope, and complexities of work transformation, ranging from process improvements to digital disruptions. Project management methodologies are key facilitators of work transformation tools, LSS and Human Factors Engineering, for effective work transformation. Healthcare Organizations generally implement new technologies or upgrades via two methodologies: “waterfall” methodology where technology design and implementation are sequential processes; and “agile” methodology where technology design and implementation are iterative, dictated by problems or roadblocks identified by users.
