ABSTRACT
This exceptional guide – the sensei – is primarily intended for those who have decided to start this journey, i.e., the (executive) managers. Their mission is to create the conditions for the emergence of a culture of continuous improvement, particularly through the development of our collaborators. A member of the team may well take on the role of coach. The advantage is to have a coach who knows the engineering, the products, and the environment. The aim of Lean is much more ambitious: to create a ‘problem solvers development system’. When production deadlines are pressing, activities like observation, questioning, inference, and enquiry may feel like a waste of valuable time.
