ABSTRACT
This chapter focuses on staff relations and some of the factors that contribute to the maintenance of efficiency, discipline and morale in the service. While regular staff consultations in general terms and personnel counselling are important for the maintenance of efficiency and morale the bulk of the time of the staff relations machinery is taken up with the arrangements for handling disputes. The arrangements made in regard to the establishment of negotiation machinery in the African States have derived from the British experience of the Whitley Council and the trade union systems. The labour legislation in nearly all the States permits the registration as trade unions of Civil Service Staff associations and unions even where these are non-industrial in membership. One of the essentials of a sound Civil Service administration and the promotion of service efficiency is the establishment of a complete and accurate record of the staff, including records of service and confidential reports.
