ABSTRACT
Specific activities in which arts administrators engage include business/financial management, marketing and sales, customer service, technical elements, public relations, human resource management and development, fund raising, volunteer management, industrial relations and project management. For example, the Queensland Performing Arts Trust's corporate objective for employees provides a focus for work practice, the culture of the organisation and for human resource management policy and procedure in that arts centre. While the arts organisation determines its mission, strategic plan and position in relation to both the internal and external environment, the human resource management policy and procedure is best viewed as an extension and interrelated component of the external environment and the organisational goals. This manual should identify the role and responsibility of the human resource section, or the human resource management strategy of the manager, and should focus on the participation of all employees to implement and apply the policies and procedures outlined in it.
