ABSTRACT
In today's world, change is the new normal and only constant. As change grows, so does the associated risk. By definition, change occurs when something is made different. Some change impacts the entire enterprise. Other changes may only impact a division or collection of departments under the same operating umbrella. A large service organization began training top leaders in change methodologies such as Lean, Six Sigma and others. With time, the training penetrated lower leadership levels and even reached the front lines. Also, the change's impact on humanity was negative and the initiative provided no value related to service, cost or quality. Moreover, the change scope impacted the entire organization. Overall, the change agent should have run for the hills and avoided this opportunity as the risk exceeded the potential reward. The art of mastering change is measuring frequently, mitigating risk, leveraging relationships, cutting the dead weight detractors and ensuring value is added at every corner.
