ABSTRACT
Formally, integration can be defined as ‘to form, coordinate, or blend into a functioning or unified whole’. The whole purpose of integrating teams is to achieve synergy. Strategic knowledge relates to one who possesses an integrated skill set. The leader has technical, operational and performance improvement skills with measurable outcomes in cross functional arenas. Operational talent tends to focus mainly on the day-to-day departmental level leadership tasks. These functions may include, but may not be limited to, managing small groups of people, limited budgets and making decisions that have a limited impact on the organization's operational canvas. Due to a variety of factors, over time the organization's operational outcomes declined. In short, inefficiencies and waste increased operating costs, impeded service and hampered the quality of services provided. Effective integration leaders are those that understand and empathize with people, have an effective structure, lead an efficient process and reach the desired end together with others.
